1. About TravelPermit

TravelPermit is an independent travel support service providing guidance and assistance to travellers preparing for international travel requirements.

We are a private third-party service and are not affiliated with any government authority. All official decisions regarding travel authorisations are made solely by the relevant authorities.

Travellers may choose to use official government websites without using our services.

2. Our Services

TravelPermit provides support services which may include:

• Step-by-step guidance
• Information checks
• Data and document review
• Submission assistance
• Customer support

We do not issue travel authorisations and we do not influence official decisions.

3. User Responsibilities

By using our service, you agree that:

• All information you provide is accurate and complete
• You are responsible for reviewing your details before submission
• You understand that final decisions are made by official authorities

TravelPermit is not responsible for delays or refusals caused by incorrect or incomplete information provided by the user.

4. Fees and Payments

Our service includes a service fee, which is clearly displayed before payment.

This fee covers the support and assistance provided by TravelPermit and is separate from any official government fees.

All payments are processed securely.

5. Refund Policy

Refunds may be available under certain conditions.

If you request a refund before your request has been processed, you may be eligible for a full or partial refund.

Once your request has been reviewed, processed or submitted, the service fee becomes non-refundable, as the service has already been delivered.

Each case is reviewed individually, and we aim to provide fair outcomes where possible.

6. No Guarantee

TravelPermit does not guarantee approval of any travel authorisation.

All decisions are made by the relevant official authorities.

7. Limitation of Liability

TravelPermit is not liable for:

• Decisions made by official authorities
• Travel disruptions or delays
• Losses resulting from incorrect information provided by users

8. Privacy

We take data protection seriously and process personal information in accordance with our Privacy Policy.

9. Changes to Terms

We may update these Terms from time to time. Continued use of the service means you accept the updated Terms.