Frequently Asked Questions
Answers to common questions about TravelPermit, travel requirements, guided support, payments and security.
About TravelPermit
What is TravelPermit?
TravelPermit is an independent travel support service that helps travellers understand and prepare for international travel requirements.
Is TravelPermit a government website?
No. TravelPermit is a private third-party support service and is not affiliated with any government authority.
Can I use official government websites instead?
Yes. You may choose to use official government websites directly without using our support service.
Travel Requirements
Why do travel requirements vary by destination?
Entry requirements can depend on your passport, destination, travel purpose and length of stay.
How do I know what I may need before travelling?
You can use our travel check form to select your passport, destination and purpose of travel. We’ll show the next steps based on your selection.
Do you support different destinations?
TravelPermit is designed to support travellers across multiple destinations and travel requirement types. Available destinations may vary.
Guided Support
What does your support include?
Our support may include step-by-step guidance, detail checks, document review, submission assistance and customer support during the process.
Why use TravelPermit instead of doing it myself?
Some travellers prefer extra guidance to reduce mistakes, understand the steps clearly and receive support if they have questions.
Do you guarantee approval?
No. We do not guarantee approval. Final decisions are made only by the relevant official authorities.
Payments & Security
Is my payment secure?
Yes. Payments are processed securely through encrypted payment systems.
What is included in the service fee?
The service fee covers guidance, review, support and assistance provided by TravelPermit.
Can I get a refund?
Refund eligibility depends on whether your support request has already been processed. Please review our Terms and Conditions for details.
Technical
Can I complete the process on mobile?
Yes, the process is designed to work on most mobile devices, tablets and desktops.
What information may I need to provide?
You may need to provide passport details, travel information and other details relevant to your trip.
Still have question?
Contact our support team and we’ll help you understand the next steps.